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FREQUENCY PBX
PMS INTEGRATED PHONE SYSTEM A reliable and cost-effective IP phone system designed specifically for the hospitality industry
PBX Screenshot
PBX Screenshot
PBX Screenshot

Designed with hospitality in mind, Frequency PBX has a Parallax hospitality gateway and Precision VoiceMail built in. It controls your guest room extensions while powering all administrative phones in your hotel telephone system to share information like guest caller ID, automatic wake-up calls, and video calling for hotels. This allows guests to connect easily with the front desk and other hotel services, improving communication and convenience. With its modern capabilities, Frequency PBX helps hotels deliver a superior and more personalized guest experience.

DEPLOY

Install and manage Frequency PBX on-premise or in the cloud.

CONFIGURATION

Frequency PBX allows functionality for VoIP, Analog or a mixed environment of both.

HARDWARE

Frequency PBX is hardware agnostic, which allows properties to reuse or purchase approved handsets of their choosing.

OPTIMIZE

Room status and housekeeping functionalities increase room turnover time and enhance the overall quality of the guest experience.

PMS

Unlike most competitors, Frequency PBX delivers a built-in PMS interface.

DEPLOY

Install and manage Frequency PBX on-premise or in the cloud.

CONFIGURATION

Frequency PBX allows functionality for VoIP, Analog or a mixed environment of both.

HARDWARE

Frequency PBX is hardware agnostic, which allows properties to reuse or purchase approved handsets of their choosing.

OPTIMIZE

Room status and housekeeping functionalities increase room turnover time and enhance the overall quality of the guest experience.

PMS

Unlike most competitors, Frequency PBX delivers a built-in PMS interface.

FREQUENCY PBX FEATURES

Optimize your hotel communication system with our powerful hotel PBX system, designed to help you deliver exceptional guest services. This hospitality telephone system integrates innovative features to deliver outstanding service while enhancing operational efficiency.

Here are the key features of our hospitality phone system that make our solution a trusted choice for the hospitality industry:

  • 911 Emergency Features
  • Do Not Disturb
  • Caller ID
  • Three-Way Calling
  • Suite Feature
  • Custom Music/Messages on Hold Interface
  • Interactive Voice Response (IVR)
  • Conference Bridge
  • Email Notification of Voicemail with Audio File Attachment
  • Configurable Greetings/Pass Codes
  • Check-in/out
  • Room Move
  • Room Swap
  • Room Information
  • Guest Information
  • Room Trail Report
  • Housekeeping Status Report

  • SKYPE INTEGRATION

    Frequency PBX integrates to your Skype for Business and Skype Connect™ - offering hoteliers low-cost calls for both guest and administrative outbound calling.

    FEATURES

    • Make Calls via Guest or Admin Phones
    • Lower Call Rates
    • Keep your Staff Extensions
    • Purchase Local International Phone Numbers
    • International Guests Can Call via Local Landline
    • Skype Users Can Call Your Frequency PBX Powered Property for FREE
    • Reduce Overall Phone Costs by Adding Skype Connect to Frequency PBX

  • VIKING EMERGENCY PANIC BUTTON

    Percipia solutions are now compatible with Viking Emergency Panic Buttons for enhanced safety. These discreet buttons provide silent emergency calls and monitoring.

    FEATURES

    • Available in SIP and Analog
    • Non-volatile digital voice announcer
    • Built-in microphone for silent monitoring
    • Dials up to 5 emergency numbers
    • Automatic noise canceling for clear audio in noisy environments

  • FREQUENCY PBX VIDEO CALLING FOR HOSPITALITY ADMIN PHONES

    This new feature enables administrative staff to make video calls using the camera on their desk phones, enhancing communication and remote collaboration. Compatible with camera-equipped phone models like Grandstream, Yealink, and Polycom, this feature works on-premise and in the cloud for full control of your communications. Now available on versions 8 & 9, contact your customer success manager to learn more!

    PBX Video Calling Device

FREQUENCY ADD-ONS

  • FREQUENCY OPERATOR

    Operators can easily see who is available, transfer calls, pick up calls, and quickly find the right contact no matter how many extensions. Listen or whisper on a call to help support your staff during training. See which calls are in the queue and see the availability status of each call agent



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  • FREQUENCY CONNECT

    Get the same desk phone functionalities on your iOS, Android, Mac, or PC. Your employees will experience the same phone quality and controls as if they were using their office desk phone.



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Why Modern Hotels Need an Advanced PBX System

Today's hotel guests expect more than a bed and a complimentary breakfast. They expect their room phone to work flawlessly, their wake-up call to arrive on time, and their requests to reach the front desk without delays or confusion. Meeting these expectations requires a hotel phone system built specifically for hospitality environments rather than repurposed office equipment that lacks the features hotels depend on daily.

RELIABLE ROOM-TO-ROOM CALLING

A properly designed hotel telephone system supports reliable room-to-room calling that allows guests to reach other members of their party without routing through the front desk. This capability proves especially valuable for group travelers, wedding blocks, and corporate events where coordination between rooms happens constantly throughout the day. When guests can communicate directly, front desk agents remain free to handle check-ins, resolve issues, and provide the personalized service that drives positive reviews.

PMS INTEGRATION FOR FRONT DESK EFFICIENCY

Front desk efficiency depends heavily on how well the phone system integrates with other hotel technologies. A modern hotel PBX system connects directly to the Property Management System (PMS), enabling caller ID to display guest names, wake-up calls to schedule automatically based on reservation data, and room status updates to flow between housekeeping and the front desk in real time. This level of integration eliminates manual data entry and reduces the errors that frustrate both staff and guests.

VOICEMAIL AND EMERGENCY COMMUNICATIONS

Hospitality communications extend beyond basic voice calls. Voicemail systems designed for transient guests must activate at check-in, follow guests during room moves, and clear automatically at checkout. Emergency communication features must alert security, management, and first responders when 911 is dialed, providing location information that helps responders reach the correct room without delay. These capabilities protect guests and give hotel operators confidence that their communication infrastructure meets safety requirements.

CENTRALIZED MULTI-PROPERTY MANAGEMENT

For hotel groups managing multiple properties, an IP PBX platform provides centralized administration that simplifies oversight and standardizes the guest experience across locations. Remote management capabilities allow IT teams to configure settings, troubleshoot issues, and deploy updates without traveling to each property. This reduces maintenance costs while keeping all locations aligned with brand standards.

Whether operating a boutique hotel or a large resort, a scalable PBX solution helps improve guest communication while simplifying day-to-day operations.

WANT MORE INFORMATION?

Download the free brochure or request a free demo

BROCHURE
DEMO

Frequently Asked Questions

A PBX system manages internal and external calls throughout a hotel, connecting guests and staff across departments. Frequency PBX by Percipia is built for hospitality and works with Parallax, Percipia’s PMS middleware, to integrate directly with a hotel’s PMS and guest systems.

A hotel PBX is a Private Branch Exchange designed specifically for hospitality environments. It manages guest room extensions, administrative lines, wake-up calls, voicemail, caller ID integration with the PMS, and emergency notifications, functions that standard residential service cannot provide.

A hotel PBX includes hospitality-specific features like PMS integration for automated guest data, transient voicemail that clears at checkout, wake-up call scheduling, housekeeping status codes, and E911 room-level notifications. Standard business systems lack these capabilities entirely.

An on-site PBX like Frequency PBX offers full control, reliable connectivity, and offline operation. A cloud solution like Frequency Stratus provides lower upfront costs, remote management, and easy scalability. Both ensure dependable, business-focused communication.

The best PBX system delivers reliable communication, seamless integration, and long-term cost efficiency. Frequency PBX by Percipia is an on-premise solution built for businesses, offering dependable voice with built-in PMS middleware. It automates guest services, improves communication between staff and guests, and reduces third-party costs by keeping your system fully in-house.

A great hotel phone system should provide reliable call quality, easy management, and features built for your property. Frequency PBX includes guest and staff extensions, voicemail, automated wake-up calls, call routing, and E-911 notifications.

Most hotel phone systems are proprietary. Buyers are required to buy the software and hardware from the same manufacturer. Frequency PBX by Percipia does not require proprietary hardware. The software is deployed on virtual servers and most telephone handsets are reused for guest room and administrative extensions.

Yes. When a hotel phone system connects to your PMS through middleware like Parallax, check-ins automatically enable room extensions, update caller ID with guest names, activate voicemail, and schedule any pre-requested wake-up calls without manual configuration.

Yes. Frequency PBX deploys on-site and includes failover and redundancy features that keep the phone system operational during internet outages. Guest room calling, internal extensions, and voicemail continue functioning while connectivity issues are resolved.

Yes. Frequency PBX includes a video calling feature that allows administrative staff to conduct face-to-face conversations using compatible desk phones with cameras. This supports remote training, virtual meetings, and improved coordination between departments without third-party applications.

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